Every bottle carries a money-back guarantee. If you don’t like a wine, we refund it.
If you don’t like a wine
Email su*****@**********ne.com with your order number and the entry you opened. Tell us what was wrong with it, if you can. We refund that bottle to your original payment method. You don’t need to send anything back.
Damaged or broken in transit
Tell us within seven days of delivery and include a photo of the damage. We replace the bottle if we still have it, and refund it if we don’t. Shipping on a replacement is on us.
Returns
Wine can’t be mailed back by the customer under alcohol shipping law, so we don’t ask you to return anything. Unopened bottles are covered by the same guarantee as opened ones.
Bottles waiting in your Archive
Bottles you’ve added to your Archive and that haven’t shipped yet can be cancelled for a full refund. Email us and we’ll take them out of the queue.
How refunds arrive
Refunds go back to the card or payment method you used. Most appear within five to ten business days, depending on your bank.